Columbia Cottage Linglestown Managing Director
Your Dedicated Team Of Professionals
Building Relationships Is Priority
Once you are here, you are family. This means you can always count on a friendly smile and greeting from a familiar face. Because of our team-centered mentality, each Caregiver here gets to know who you are, your preferences, and how we can best meet your needs. Building a strong relationship with you and with your family is our top priority!
Outstanding Team Members
We are dedicated to providing higher standards in all of our actions, creating a family atmosphere, and delivering person-centered care. That can only be done with a highly qualified, friendly team who are passionate about people. This is what you find at Columbia Cottage Linglestown.
Karen Mackley
Karen Mackley joins the Linglestown team as the Managing Director with over 23 yrs of experience in Senior Care. She opened Columbia Cottage Hanover in 2006. They were one of the first communities in Pennsylvania to license as Assisted Living in 2011. She has opened several other communities in the Lancaster area. She counts it as a privilege to serve her residents and families.
Tracy Klein
Memory Care Director
Tracy Klein is a Licensed Personal Care Home Administrator and Certified Dementia Practitioner with a background in providing recreational programming in senior living communities. She is an experienced long-term care professional who works with people in varying stages of Alzheimer’s disease and other related dementias; she has a compassion for and desire to work with older adults.
Amber Wolfgang
Amber has been an LPN since 2009 and has years of management experience working in sub-acute rehab. She loves working with the residents and finds joy in helping to fulfill their needs. She has 3 daughters and 2 grandchildren. She was born and raised in Mifflin County but currently resides in Lancaster with her boyfriend.
Cindy Miller
Director of Community Relations
Cindy Miller is the Community Relations Director. She joins the Linglestown team with over 40+ years in healthcare. Prior to Columbia Cottage, she was the Regional Director of Marketing and Sales for several communities along the eastern coast. She has been a consultant providing support and training on sales and marketing techniques. She is involved in several community organizations that support seniors.
Cindy’s goal is educating families on the admission process, developing a strategic marketing plan, advertising, event planning, and cultivating business partnerships. Her commitment to older adults is to support and provide quality care plans which will meet each seniors’ personal needs.
Devon Ban
Community Relations Manager
Devon joined Columbia Cottage in 2025, but has been happily serving seniors and their families in the greater Lancaster area since January, 2021. Before this time however, she was working with a different group of seniors and their families: those in high school seeking enrollment in college as an admissions counselor. This unique professional experience has made her keenly empathetic to those making major life decisions and she seeks every opportunity to be a resource to families navigating the senior living space. Proudly holding degrees from Penn State University and a Master’s degree in Theology from Holy Apostles College and Seminary, Devon is passionate about learning and takes time to educate her clients, create personalized experiences for understanding and makes sure they feel empowered to make the best decisions for themselves.
Pam Kelly
Life Enrichment Coordinator
Pam Kelley brings more than 12 years of experience in senior care to her role as Life Enrichment Coordinator, including seven years dedicated to creating engaging, meaningful activity programs. Born and raised in Mechanicsburg, PA, Pam earned her BA from Mount Holyoke College and spent two years studying art and architecture in Denmark. Her love of culture and exploration has taken her across Europe, Asia, and the United States, enriching the creativity she brings to her work each day.
Outside the Cottage, Pam enjoys gardening, reading, arts and crafts, classic black-and-white films, theater, museum visits, and gourmet cooking. She is the proud mother of two daughters and shares her home with a big, lovable shaggy dog.
Joe Chest
Maintenance
Joe Chest joins the Linglestown team as the Maintenance Coordinator. He is new to the healthcare field. His background includes working in the Hotel industry and with a major food retailer as the Maintenance Director. In his spare time, he enjoys working with inner city kids, camping at local state parks, and spending time with his friends, family, and grandkids.
